Western Maine Health , Norway

Description

Our Mission
To ensure a high quality accessible affordable and appropriate integrated health care system to improve the health and well being of the community

Our Vision
The people of the communities we serve will be the healthiest in Western Maine

To achieve this vision we will

Maintain an integrated notforprofit community
owned health care system focused on improving the
communitys health

Meet community needs by providing highquality
accessible health services delivered with care and
compassion

Develop and maintain mutuallybeneficial
professional and economic relations with physicians
and providers

Provide high quality focuses community health
education programs

Support the clinical and administrative integration
initiatives of MaineHealthreg

Collaboate and partner with likeminded
organizations committed to the same vision

Develop the clinical and administrative systems to
actively and effectively participate in managed care

Recruit and retain the most qualified caring
medical staff employees and volunteers

Assist our board medical staff employees and
volunteers in better understanding important health
care issues

Maintain financial viability

Our Values iCare
iCare is a way for all of us at Western Maine Health to identify the values we share in order to ensure the best quality care for our patients iCare means we all bring integrity compassion accountability respect and excellence to our tasks and always remember that we serve our community

Integrity
We will conduct ourselves in all matters in a manner that is ethically and professionally responsible

Follow WMHs Ethics Policy including
Make ethical decisions

Communicate honestly

Keep information confidential

Comply with all other laws and regulations

Compassion
We will demonstrate an awareness of the suffering of others and attempt to relieve it

Look and listen carefully

Show patience

View life through your customers eyes

Be supportive and comforting

Avoid jargon by communicating clearly

Accountability
We are all responsible for consistently providing exceptional care and services

Improve our care and services

Deliver safe patient care

Admit mistakes

Use resources and time wisely

Maintain a neat and clean environment

Respect
We will be considerate of everyone

Demonstrate WMHs iCARE behaviors

Seek to understand others

Value opinions and learn from others

Share your knowledge and expertise

Keep customers informed

Excellence
We will strive to provide exceptional care through excellence in professional behavior teamwork and attitude

Make serving others your 1 priority

Always strive to give 100

Actively support the organizational mission and
demonstrate our

values
Improve quality and safety

Cooperate with others

Seek out ways to help others

Make each other look good

Provide a nurturing environment

Choose the right attitude How you think about
customers is how you

will treat them

Show appreciation

History

The historical development of Stephens Memorial Hospital SMH provides a good illustration of the strength and determination of its founders to meet the healthcare needs of their community SMH opened on February 4 1957 in what used to be the Foster House on Main Street and contained 25 patient beds Space was very tight but the dedication and hard work of the staff led to the hospitals future growth Ten years later a new wing was added increasing the number of beds to 41 At this time the medical staff consisted of six physicians

In 1968 Harrison Hahn arrived as the new president and CEO and during his tenure of 27 years the hospital dramatically increased its servicessuch as providing 24hour emergency room oncall coverage creating the Special Care Unit adding physical therapy and respiratory therapy services Two more wings were built in 1977 expanding the hospital building to accommodate 50 patient beds

During the late 1970s and 1980s the hospital underwent a tremendous period of growth including

Adding pediatric services

Providing 24hour inhouse ER coverage

Offering nuclear medicine and ultrasound
capabilities

Purchasing the building on Danforth Street as
permanent site for the Thrift Shop

The 1980s culminated with the construction of the Ripley Medical Building in 1986 and the formation of Western Maine Health Care Corporation in 1987 Another growth period saw the addition of PACE Paramedic Service Western Maine Family Practice Western Maine OBGYN Western Maine Pediatrics and the Health Information Library

In 1996 Timothy A Churchill arrived as the new president and CEO of Western Maine Health and Stephens Memorial Hospital A significant milestone occurred in 1999 when Western Maine Health joined the states most sophisticated and farreaching health systemMaineHealthreg This invaluable partnership links us and our patients more closely to Maine Medical Center Miles Health Care Spring Harbor Hospital and St Andrews Hospital

Our physicians and employees are working closely with their colleagues throughout the MaineHealth family to ensure that the healthcare needs of our patients continue to be delivered with the highest level of quality

Under Mr Churchills tenure WMH has also

Created the Western Maine Mountain Clinic at Sunday
River ski resort in Bethel

Conducted its firstever strategic plan

Established the Stephens Community Healthcare
Foundation

Added a stateoftheart CT scanner

Opened the Mammography Center

Completely renovated The Family Birthplace

Completed the first expansion project and capital
campaign in over 25 years