North Crest Medical Center

Description

Mission Vision Values and Standards of Performance
Our mission
The mission of NorthCrest Medical Center is to enhance community and patient wellness through the teamwork of skilled and compassionate employees and physicians

Our vision
The vision of NorthCrest Medical Center is to be the best 150bedorless hospital in the country

Our values
Integrity
Maintaining the highest standards of behavior Encompasses honesty ethics and doing the right things for the right reasons

Vision
The ability and willingness to look forward to the future and to make decisions necessary to accomplish important goals

Innovation
Capable of extraordinary creativity and willing to explore new approaches to improving quality of life for all persons

Superior service
Committed to providing excellent service and compassionate care

Teamwork
An abiding respect for others and a sustaining commitment to work together

Stewardship
Dedicated to responsible stewardship of NorthCrest Medical Centers assets and financial resources and to community service

Our Standards of Performance for all NorthCrest Medical Center
Accountability
We take pride in what we do feeling responsible and accountable for the outcomes of our efforts This commitment must be reflected by the recognition that our work is a reflection of ourselves

Attitude
We believe that we are here to serve our customers by meeting their needs with utmost care and courtesy This commitment must be reflected in our behavior

Appearance
We consider our customers expectations in how we present our facility and ourselves This commitment must be reflected in our manner our dress expression and concern

Caring
We are committed to being kind and compassionate and to remembering that people come to us with special concerns needs and problems This commitment must be reflected in being sincere sensitive and caring in our approach

Communication
We are committed to understanding our customers in order to understand fully their needs This commitment must be reflected in our verbal and nonverbal messages

Privacy
We ensure our customers right to privacy confidentiality and modesty This commitment must be reflected by maintaining a secure and trusting environment

Quality
We are responsible for providing quality care to the patients we serve We recognize that our goal is to contribute to each patient having a positive experience throughout all areas of the organization This commitment must be reflected in our prompt response to the needs of the individuals we serve

Respect
We are linked to one another by common purpose service to our patients and our community We are committed to treating others as we would want to be treated We will be tolerant of differences use good manners without foul language be considerate of the feelings of others be friendly and deal peacefully with anger insults and disagreements This commitment must be reflected in our professionalism as health care providers as we deal with fellow employees volunteers physicians patients and family members and visitors

Safety Awareness
We all share in the responsibility of maintaining a safe environment This commitment must be reflected by our actions and attitudes

Teamwork
We must have an abiding respect for others and a sustaining commitment to work together This commitment must be reflected not only within our own departments but also throughout the facility at all times

History

NorthCrest Medical Center which began operations in 1956 under the name of Jesse Holman Jones Hospital is located in Springfield Tennessee 30 miles north of Nashville and serves Robertson and surrounding counties as well as southern Kentucky

December 1995 marked the hospitals move to a new medical complex located on 43 acres The 109bed facility represents multiple specialties supported by stateoftheart equipment including an inhouse cardiovascular lab a full range of outpatient services and 24hour emergency services The NorthCrest campus includes three medical office buildings Additionally the NorthCrest Care Center located in Medical Office Building 400 was opened in the fall of 1998 to take care of the medical needs of our industrial partners as well as to treat the nonurgent walkin patients

More than 100 active and consulting physicians are on the medical center staff They provide a variety of services that allow patients the opportunity to receive specialized care locally Some of the specialties of the NorthCrest physicians include cardiology diagnostic and interventional radiology emergency medicine family practice internal medicine nephrology neurology obstetricsgynecology ophthalmology orthopedics otolaryngology ear nose and throat pediatrics plastic and reconstructive surgery pulmonology general and vascular surgery and urology

Ancillary capabilities include accredited peripheral vascular imaging accredited mammography ultrasound MRI and CT cardiac rehabilitation home healthhospice sleep lab and sports medicine Also the womens services department features certified inpatient obstetrics certified lactation consultation and highrisk newborn care nurses as well as familyoriented birthing suites

The McMurry Emergency Department features a completely paperless system contributing to improve patient privacy and to reduce medication errors Its the only completely paperless ER in Tennessee Community education programs are ongoing at NorthCrest Classes seminars and workshops on healthy eating diabetes care smoking cessation CPR and AED automatic external defibrillator are a few of the programs offered The medical center also provides workshops health fairs and health screenings Support groups meet regularly They include cancer survivors cardiac patients diabetics Parkinsons disease and adults and children who have experienced the loss of a loved one

NorthCrest Medical Center has earned the Gold Seal of Approval and is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations