Macon County General Hospital

Description

Macon County General Hospital is a twentyfive bed
Critical Access Hospital The hospital is a member of the
American Hospital Association and the Tennessee
Hospital Association Macon County General Hospital is
accredited by the Joint Commission on Accreditation of
Healthcare Organizations

During the past several years Macon County General
Hospital has expanded its services to meet the growing
health care needs of the community With services like
Mobile MRI and state of the art CT services patients
no longer have to drive out of town for these services

The Emergency Room area and patient rooms have been
renovated to better accommodate the patients and their
families

MACON COUNTY GENERAL HOSPITAL PHILOSOPHY
Mission
Macon County General Hospital is the only hospital in Macon County The hospital offers quality in and outpatient services to the community Our mission is

To continually improve our services to meet our community health care needs

All patients shall be treated equitably and with dignity respect and
compassion

The hospital shall be operated as a notforprofit business and yet provide
a reasonable return to allow for adequate funds to replace and add new
equipment and facilities

Provide services in a personal and caring manner

The hospital shall provide financial assistance to assist lowincome or
uninsured patients who do not otherwise have the ability to pay for the
necessary services they receive while balancing the need to maintain a
fiscally sound operation

Deliver costefficient services

Develop appropriate network and affiliations arrangements with other
healthcare organizations to meet the communitys health care needs and the
changing healthcare environment

Monitor clinical outcomes in an effective manner to assure quality care is
provided to the patients we serve

Vision
Quality comes first To achieve patient satisfaction the quality of our services must be our number one priority

Patients are the focus of everything we do Our work must be done with our patients in mind providing better services than our competition

Continuous improvement is essential to our success We must strive for excellence in everything we do In our services our human relations out competitiveness and our return on equity

Employee involvement is our way of life We are a team We must treat each other with trust and respect

Physicians and suppliers are our partners The hospital must maintain mutually beneficial relationships with doctors suppliers and our other business associates

Integrity is never compromised The conduct of our hospital in the community must be pursued in a manner that is socially responsible and commands respect for its integrity and for its positive contributions to society Our doors are open to men and women alike without regard to ethnic origin or personal beliefs

Leadership established expectations and plans and manages process to measure assess and improve the performance of the organizations governance management clinical and support services

Values
How we accomplish our mission is as important as the mission itself Fundamental to success for the hospital are basic values

People
Our people are the source of our strength They provide our corporate intelligence and determine our reputation and vitality Involvement and teamwork are our core human values

Service
Our services are the end result of our efforts and they should be the best in serving the patients in Macon County and surrounding areas As our services are viewed so are we viewed

Satisfaction
Patient satisfaction is the ultimate measure of how effectively and efficiently we provide patients with the best services to meet their needs High patient satisfaction is required to survive and grow