Lancaster Community Hospital

Description

About the Hospital
Lancaster Community Hospital and the Antelope Valley
The Antelope Valley AV includes the cities of Lancaster Palmdale and outlying desert communities with a population of approximately 437942 The Antelope Valley is a diverse and highlyeducated community with over 50 percent of its residents having at least some college education

Lancaster Community Hospital LCH is proud to provide medical services to the Antelope Valley community with 117licensed acute care beds a Heart Center outpatient physical therapy and inpatient Acute Rehab Unit inpatient and outpatient surgery and 24hour emergency care

The Center for Wound Care provides treatment for people with chronic nonhealing wounds This comprehensive woundhealing service includes hyperbaric oxygen chamber therapy

Lancaster Community Hospital in association with Universal Health Services will open Palmdale Regional Medical Center a new fullservice hospital in Palmdale An accompanying medical office building is under construction

Lancaster Community Hospital is active in the community regularly participating with the Antelope Valley Board of Trade Greater Antelope Valley Economic Alliance Chambers of Commerce and other civic and governmental groups LCH believes in quotCommunity Service Excellencequot and supports nonprofit agencies such as American Cancer Society United Way the Antelope Valley Boys and Girls Club and performing arts organizations

Youll see what a difference service makes at Lancaster Community Hospital

Mission
The Board of Directors medical staff and employees of Lancaster Community Hospital are committed to providing excellence in healthcare that is
Patient and familyoriented
Communitycentered
Costeffective while maintaining high quality services

Vision
Lancaster Community Hospital will be recognized for delivering sensitive and compassionate healthcare within a dynamic healing environment with technical excellence and personalized patient care

Values
Customer satisfaction
Honesty integrity and confidentiality for all
Continuous improvement quality care teamwork and partnership
Restoration of health that is culturally and spiritually sensitive
Patient rights
Technological advances that improve patient care modalities

Principles
The hospital is committed to providing healthcare services that patients recommend to families and friends physicians prefer for their patients purchasers select for their clients employees are proud of and investors seek for longterm results The hospital will realize this vision through its commitment to the following principles
Service Excellence The hospital will provide timely professional
effective and efficient service to all customer groups

Continuous Improvement in Measurable WaysThe hospital will identify the key
needs of customers assess how well the staff meets those needs
continuously improve services and measure progress

Employee Development The hospital understands that the professionalism and
drive of its people are the most important factors in the quality of the
service LCH provides The hospital will hire talented people increase their
skills through training and experience and provide opportunities for personal
and professional growth within the company

Ethical and Fair Treatment of All The hospital is committed to forming
relationships of fairness and trust with patients purchasers of services
and employees The hospital will conduct business according to the highest
ethical standards

Teamwork The hospital will work together to provide everimproving customer
service This team approach to work will supersede traditional departmental
organization and create a true customer focus People at all levels of the
organization will participate in decisionmaking and process improvement

CompassionThe hospital will never lose sight of the fact that LCH provides
care and comfort to people in need The patients and families that rely upon
LCH are fellow human beings and they will receive respectful and dignified
treatment from all LCH people at all times

Innovation in Service Delivery The hospital will invest in the development
of new and better ways of delivering services