Hills And Dales Gen Hospital

Description

Welcome to Hills amp Dales General Hospital
We are a 25bed Critical Access Hospital located in Cass City Michigan We offer a fullrange of quality inpatient and outpatient health services close to home

Our Philosophy
Our vision and mission exemplify our Board of Trustees staff and physicians commitment to embrace principles and values that are essential to the success of our organization

We believe that attitude is the significant component in how others perceive
our organization and that our response to situations good and bad reflects
our organizational image within the community patients and our employees
We are devoted to selecting and rewarding people who make possess and
promote positive perceptions throughout our organization and community

We believe that our reputation and organizational perception is determined
by the customer service that we provide and we are committed to exceed the
expectations of our patients their families and friends coworkers
physicians and vendors

We embrace the value of respect in our delivery of our patient care and
within our organization by assuring that we provide the courtesy privacy
and compassion to all our patients their families physicians and employees
at all times

We believe that teamwork promotes excellence and accountability for our
accomplishments towards achieving our mission and values We practice team
together and team apart and empower people to make decisions that promote
our success

We embrace continuous improvement and recognize that everything we do is a
process and that it can be improved through simplification or
standardization to enhance the delivery of excellent patient care and
satisfaction We provide the opportunities for our staff and employees to
improve their professional skills and promote the development of leaders
throughout our organization

We believe in our employees having fun at work and make every effort to
reward and celebrate our successes and recognize team members who
participate in achieving that success

Mission
To be the Provider of Choice and the Employer of Choice in our primary markets

Vision
To be the premier Critical Access Hospital in Michigan

Values
Customer Service
Our reputation is determined by the service we provide to our customers physicians and coworkers We are committed to exceeding their expectations by going the extra mile Our customer is defined as patients their families or friends coworkers physicians and vendors

Respect
We will treat our customers with dignity and respect

Teamwork
We are a team committed to excellence and helping each other be accountable to our mission and values We practice team together and team apart and empower people to make decisions that promote our success

Attitude
We believe that each of us controls our own attitude and that what is important is not so much what happens to us but how we choose to react to it We believe we must recruit retain and reward people who make a positive difference in peoples lives

Continuous Improvement
We believe in continuous improvement and recognize that everything we do is a process that can be eliminated simplified or standardized We must continue to grow and learn in order to provide better outcomes than our competition