Owlsmoor Surgery

Description

1 Registering with the Practice

If you are resident within our practice area you may request to register with the Practice You will need to submit your signed medical card to reception in the absence of your medical card you will be asked to complete a form GMS1 You will also be given a questionnaire to complete for information pending the arrival of your records from your last GP If you have a particular preference for a chosen GP please state this preference to Reception

If you wish to change your preferred GP please speak to a member of the reception staff who will ask you to complete a form indicating your new preferred GP We will try to accommodate your request whenever we can but this may not always be possible if your preferred GP already has a large patient list

2 Home Visits

Requests for home visits should be made before 1000am This enables the Dcotors to make best use of their time Please make every effort to get to the surgery as facilities for examination and treatment are far better than those at home

3 Out of Hours

For out of hours emergencies telephone 0118 936 5649 or NHS Direct on 0845 46 47 You can still call the usual surgery number and a recorded message will give you details of how to contact the out of hours service Please have a pen and paper ready to write down the number The out of hours service used by the practice is Frimley Primary Care Service wwwfrimleypcsorguk staffed by experienced GPs You may be asked to visit the Primary Care Centre which is located next to Frimley Park Hospital Your call to the cooperative will be recorded

Please do not use the night service other than for EMERGENCIES

4 Training in General Practice

As a practice we are dedicated to and very involved in the education of both medical students and postgraduate doctors The practice has been accredited as being suitable for the training of those doctors intending to become General Practitioners This means that the practice and doctors have had to achieve a number of standards which have been assessed by the local GP Deanery acting on behalf of the national organisation the Joint Committee for Postgraduate Training in General Practice We also have student nurses working within the practice from time to time

We will normally have a GP registrar attached to each surgery within the Practice These doctors are fully qualified and are gaining experience before entering general practice full time

5 Complaints Procedure

We de endeavour to ensure that all patients receive the best possible service and care however if you have a comment or concern about the service you have received from the doctors or staff please address your complaint to the Practice Manager We will always investigate complaints thoroughly and will keep you fully informed

Equally compliments are always appreciated and if you feel a particular member of staff deserves a special thank you for whatever reason please do write and let us know Letters of compliment should be addressed to the Practice Manager Your letter will always be acknowledged and the staff concerned will always receive a copy of your letter